Specialising in People’s Personal Care Needs

CQC is the independent regulator of health and adult social care in England.
Making sure health and social care services provide people with safe, effective, compassionate, high-quality care.

See our CQC Ratings below, along with a detailed statement of findings.

Overall summary

Desire Care – Burton is a home care service providing personal and care support to people who live in their own homes. At the time of our inspection the service supported 100 people.

People’s experience of using this service and what we found. We have made a recommendation in relation to COVID-19 testing guidance.
Governance systems were effective in monitoring and mitigating risks to people. Improvements had been made to care plans which were detailed and person-centred.

Staff wore appropriate Personal Protective Equipment (PPE) to reduce the risk of cross contamination and infection.

Relatives told us they felt people were safe, staff generally arrived on time, and two careers arrived when this
was identified as a need. Relatives also told us they felt the service was well managed.

There were enough suitably trained staff available to support people safely. Recruitment files showed all pre-employment checks had been made to ensure only staff who were suitable to work with people were employed.

Staff administered medicines as prescribed and recorded this accurately in peoples MARS (Medication
Administration Records) which were regularly audited to ensure concerns could be identified and addressed promptly.

We saw partnership working between different professionals and health organisations in people’s care folders.

Desire Care – Burton Inspection report 23 April 2021

For more information, please read the detailed findings section of this report. If you are reading this as a
separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.

The last rating for this service was requires improvement (published 23 April 2021). At our last inspection we found a breach of the regulations in relation to quality monitoring systems. The provider completed an action plan after the last inspection. At this inspection we found improvements had been made and the provider was no longer in breach of this regulation.

Why we inspected

We carried out an announced inspection of this service on 17 March 2022.
3 Desire Care – Burton Inspection report 13 May 2022

We undertook this focused inspection to check if the provider had made improvements and if they were
now meeting the legal requirements. This report only covers our findings in relation to the key questions safe and well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has not changed following this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Desire Care – Burton on our website at www.cqc.org.uk.

Enforcement

 We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

We have identified breaches in relation to good governance and notification (to CQC) of other incidents, namely any allegations of abuse whilst staff are delivering personal care.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next
inspect

Full report

Please CLICK HERE to view the full CQC report findings for Desire Care – Burton – 23 April 2021